Please read the following COVID-19 Guidelines in full before booking a service

Bike servicing:

On Wheels by Orgen is committed to keep the community and staff members safe while the pandemic continues. We take the health of customers, team, and the general community as a priority, maintaining our service to you and your bicycle is always as important as ever.

We are constantly monitoring advice from the Australian government and state authorities to minimise the spread of the virus while keeping you on wheels.

Our team is here to assist and keep you safe, thank you for your patience.

Service protocol:

On Wheels mobile workshop is still operating under the current restrictions, our protocol requires:

• If you or anyone in your house are feeling unwell avoid booking a service until you get the COVID test with negative results
• Bike disinfection before and after the service (Our technicians may spray and wipe with disinfectant your bike)
• Practice of social distancing with our staff members
• A face cover is mandatory while being close to our team or mobile workshop
• Our staff members may also wear face mask during their duty
• You may be asked to provide a contact number, name, email, and address

Accessories/Components Supplies:

There are currently delays in processing and dispatch of orders. We will notify you as soon as your part/component is on its way. We apologise for any inconvenience.

Well-being and health:

We take the health and well-being of our customers and staff members very seriously. We have implemented additional health and hygiene protocols to ensure that our service remains available to the cycling community. On Wheels is there to help and we will not tolerate inappropriate or abusive behaviour.

Staying on wheels during unprecedented times

Regular physical activity, such as cycling, is healthy and can be enjoyed by people of all ages

• Improves fitness
• Strengthens your immune system
• Improves mental well-being
• Helps to regulate stress levels

Commute by bicycle, cycle to exercise and to relax while maintaining social distancing

If you are unwell, we ask that you adhere to Government guidance by not visiting our stores For more information, please see the guidance on the Australian Government website

Bicycle Maintenance and Servicing Team

Website: onwheels.com.au
Email: [email protected]
Phone: 1300 479 040